RETURN POLICY
REFUNDS & RETURNS
All returns must be made withing 30 days of delivery. Buyer will assume responsibility for return shipping costs. All returned items must be received in new condition showing no signs of wear or damage. Returned items showing signs of wear or damage will be refused and returned to sender. In cases of items being returned due to defect or damage, El Camino Guitars will only offer refunds for items that are defective or were damaged before being shipped from our facility. In this case, El Camino Guitars will assume responsibility for return shipping costs. All sale/discounted items are final and may not be returned or exchanged. We reserve the right to deny any item not meeting return policy requirements. Once an item is approved for a return and the item is received we will credit the account that was used to make the original purchase. Please allow up to two weeks for refunds to be credited back to your account. Please note that shipping and handling charges are non-refundable.
EXCHANGES
All exchanges must be made withing 30 days of delivery. Exchanges will only be issued for instruments being returned due to defects/damages which occurred before being shipped from our facility or for clothing and apparel items. The items to be exchanged must be returned in new, unused condition. El Camino Guitars cannot guarantee that alternate sizes will be available for all clothing and apparel designs.