What is your shipping policy?

We ship Monday - Friday excluding holidays. Orders received on weekends, holidays or after 12:00pm PST will be processed on the next business day. Orders for IN-STOCK items are shipped within 2-5 business days. At this time, shipping is free for all items available on elcaminoguitars.com. A tracking number will be provided by email after orders have shipped.

What if my order is lost, stolen or damaged in transit?

El Camino Guitars is not liable for packages that are lost, stolen, unclaimed or damaged in transit. Buyers will be issued an order confirmation email and a tracking number after purchase. If the tracking information indicates that a package was delivered to the address provided, we cannot file a claim on your behalf so please be mindful of all incoming parcels/packages. If you are experiencing delays after your order has already shipped, you must contact the shipping company directly. Shipping services such as USPS, FedEx and UPS are third party services which are not affiliated with or related to El Camino Guitars.

Do you offer international / worldwide shipping?

At this time we are only shipping within the U.S. but we are currently working out the logistics to begin shipping internationally in the very near future. If you are outside of the United States, please check back frequently for updates on when El Camino Guitars will be available internationally.

Does El Camino do custom builds?

We do not do full custom builds, however we will do our best to accommodate any special requests you may have such as pickup brand preferences, electronics configuration or special colors/finishes. Please use the CONTACT FORM to submit any special requests you may have. If your requests are within the realm of possibility, we will contact you regarding pricing and build times.

Do you offer financing options or options to pay in installments?

At this time our only financing options are available for IN-STOCK items purchased on our REVERB.COM shop page. If you would like to browse our IN-STOCK instruments and are interested in financing your purchase with Affirm, please visit our REVERB shop.

Does El Camino offer artist endorsements?

As a new company, we are looking to build a roster of talented artists who share and represent the artistic vision of El Camino Guitars. If you are interested in endorsing El Camino Guitars please use the CONTACT FORM to leave a message, your contact information and any relevant links.